Digital transformation can greatly improve a business’s efficiency, from its hiring practices to logistics and customer service. Integrating Artificial Intelligence and Big Data provides businesses with insights into their customers’ needs and interests. Most importantly, the flexibility that comes with being “digital first” allows any company to quickly and skillfully transition into new functions that cater to what their customers want. This in turn creates spectacular growth opportunities for agile companies.
Additionally, a digitally transformed business can integrate automation into such departments as billing, payroll, and customer service, meaning that employees can be reassigned to more useful, complex duties that make better use of their talents. Employee satisfaction and productivity rise, while the tedium of certain repetitive tasks is eliminated.