Artificial Intelligence (AI) Is Not A Thing Of The Future; It Is Already Here
In fact, it’s already everywhere—when you use a smartphone, when you use an online chat window to speak with a customer service representative, when your car beeps at you because you are drifting out of your lane on the highway, when you make a vague request of Amazon’s Alexa and get the exact music you wanted in return. In all these cases, you are in some way interacting with automated AI processes.
AI is being integrated into our lives in ways large and small, perhaps most usefully to allow businesses to automate certain repetitive processes, create efficiencies, and reduce redundancies in areas we never before thought possible. Customers with questions are interacting with AI programs that determine what they actually need before they are connected with live customer service reps. Such streamlining reduces payroll costs and allows customer service issues to be resolved more quickly. Automated systems can predict a customer’s preferences, honing product recommendations for the individual. When applied effectively, AI can positively impact and enhance a busines at every level.